Crew Resource Management: Principles and Practice shows emergency response leaders how to implement CRM skills in their fire stations, in their ambulances, in their police vehicles, and on the emergency scene. The key features of this program include: Case Studies Engaging and thought-provoking case studies help the reader to plan responses to wide-ranging emergencies. These scenarios provide the reader with an opportunity to see how CRM applies to the real world. Ready for ReviewHighlights critical information to take away from the chapter in a bulleted format. Vital VocabularyKey terms and definitions are highlighted throughout the text. A complete glossary of chapter terms appears in the Wrap Up section at the end of the chapter