Facts101 is your complete guide to Quality and Performance Excellence. In this book, you will learn topics such as Tools and Techniques for Quality Design and Control, Tools and Techniques for Quality Improvement, Competitive Advantage and Strategic Management for Performance Excelle ..., and Quality in Customer-Supplier Relationships plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.