Michèle Champagne

Innovating, anticipating, enhancing, and protecting essential knowledge, so many themes to explore in setting up expertise management, a new approach to knowledge management. Using a master guide, any company preserves a record of its complete range of in-house expertise, distinguishing factors for maintaining a competitive edge. How to identify essential knowledge? How to mobilize experts and make them cooperate in networks? What are the phases for organizing the capitalization of knowledge? The focus of this book is helping companies achieve an expertise management approach based on feedback from Veolia Water Technical Direction. A genuine methodological guide, this book is intended to help managers, knowledge managers and monitoring staff conduct a knowledge capitalization project from A to Z. Valérie Brosset-Heckel is head of the "Expertise management and monitoring" department within Veolia Water´s Technical Direction. After a career in Human Resources within the group, she joined Technical Direction to take charge of issues related to "Knowledge Management." Michèle Champagne, in the "Expertise management and monitoring" department, is responsible for monitoring and accumulating technical knowledge. Her training in history and monitoring has enabled her to develop an approach to exploit all forms of information. She manages networks of experts as part of her monitoring activities.