Jochen (National University Of Singapore, Singapore) Wirtz
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bibliografia

Services Marketing: People, Technology, Strategy (Ninth Edition)
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10% Cartão Leitor Bertrand
74,35€
Poupe 7,44€
World Scientific Publishing Co Inc (USA)
Services Marketing: People, Technology, Strategy (Ninth Edition)
10%
portes grátis
10% Cartão Leitor Bertrand
148,71€
Poupe 14,87€
World Scientific Publishing Co Inc (USA)
Building A World Class Service Organization (Assessment Tool)
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Service Quality And Productivity Management
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Designing Complaint Handling And Service Recovery Strategies
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Managing Customer Relationships And Building Loyalty
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Managing People For Service Advantage
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Crafting The Service Environment
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Balancing Capacity And Demand In Service Operations
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Designing Customer Service Processes
Service Marketing Communications
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Pricing Services And Revenue Management
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Developing Service Products And Brands
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Positioning Services In Competitive Markets
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Understanding Service Consumers
10%
portes grátis
10% Cartão Leitor Bertrand
12,10€
World Scientific Publishing Co Inc (USA)
Winning In Service Markets: Success Through People, Technology And Strategy
10%
portes grátis
10% Cartão Leitor Bertrand
123,02€
Poupe 12,30€
World Scientific Publishing Co Inc (USA)
Services Marketing: People, Technology, Strategy (Eighth Edition)
10%
portes grátis
10% Cartão Leitor Bertrand
33,80€
World Scientific Publishing Co Inc (USA)
Services Marketing: People, Technology, Strategy (Eighth Edition)
10%
portes grátis
10% Cartão Leitor Bertrand
94,63€
Poupe 9,46€
World Scientific Publishing Co Inc (USA)
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