Jacqueline Suet Peck Chin

'This HR management series is timely. It is written in the Singapore context guided by our local employment laws and tripartite guidelines and standards. I commend the authors for their endeavour to produce such a first.'

Human Resource Management in Singapore — The Complete Guide covers a wide spectrum of human resource management topics in five volumes: Employment Management, Work and Remuneration, Employee Benefits, Performance and Development, and Employee Conduct and Relations. In every chapter, the WHY, WHAT and HOW are presented lucidly. The books are a must-have GPS for any human resource practitioner in Singapore. Students, academics and bosses into human resource management as well as overseas human resource practitioners will also find the books helpful and instructive.

Volume E on Employee Conduct and Relations brings readers through the important and sensitive subjects of employee communication and engagement, employee grievances, workplace discrimination and workplace harassment. General code of conduct and disciplinary management framework for misconduct, embodying the principles of natural justice and rule of impartiality are covered comprehensively. As organisations are made up of people who have motives, habits and weaknesses, people risks must be accorded importance and managed proactively. The last eight chapters focus on industrial relations: trade unions, union membership, union representation, union recognition, collective bargaining and industrial disputes and employment claims management, packed with lucid case examples and industry practices drawn from the authors' hands-on experiences.

Contents:

• Overview of Employee Relations, Industrial Relations and Labour-Management Relations
• Employee Communication and Engagement
• General Code of Conduct
• Grievance Handling
• Workplace Discrimination
• Workplace Harassment
• Disciplinary Framework for Misconduct
• People Risks
• Trade Unions and Union Membership
• Union Representation
• Union Recognition
• Collective Bargaining
• Industrial Disputes Management
• Industrial Actions
• Dispute Resolution for Employment Claims
• Labour-Management Relations

Readership: For human resource practitioners, management consultants and officers in key manpower organisations, as well as students and academic staff who are covering human resource management.