Cy Wakeman

How Leaders Can Cut the Cost of Workplace Drama End Entitlement and Drive Big Results. For years now, leaders in almost every industry have accepted two completely false assumptions - that change is hard, and that engagement drives results. Those beliefs have inspired expensive attempts to shield employees from change, involve them in high-level decision making, and keep them happy with endless satisfaction surveys and workplace perks. But what these engagement programs actually do, Cy Wakeman says, is inflate expectations and sow unhappiness, leaving employees unprepared to adapt to even minor changes necessary to the