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Telephone Skills

Name: Telephone Skills
Price: 9.45 EUR
Author: Patrick Forsyth
ISBN: 9780852928653

de Patrick Forsyth

idioma: Inglês

Editor: CHARTERED INSTITUTE OF PERSONNEL & DEVELOPMENT

Edição: março de 2000

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Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

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Telephone Skills

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ISBN:

9780852928653

Ano de edição:

03-2000

Editor:

CHARTERED INSTITUTE OF PERSONNEL & DEVELOPMENT

Idioma:

Inglês

Dimensões:

150 x 230 x 15 mm

Encadernação:

Capa mole

Páginas:

Tipo de Produto:

Livro

Coleção:

Management Shapers

Classificação Temática:

Livros > Livros em Inglês > Gestão > Gestão e Organização

EAN:

9780852928653

Sobre o Autor

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Patrick Forsyth

Patrick Forsyth comanda a Touchstone Training & Consultancy, que providencia conselhos sobre capacidades de marketing, gestão e comunicação. É um autor reconhecido e escreveu muitos livros de negócios, incluindo Successful Time Management, How to Motivate People e How to Write Reports and Proposals.(...)