Describes how to build a competitive edge by developing a superior operation This graduate-level, practice-oriented handbook teaches students how to hone a competitive edge in a health care delivery organization (HDOs) by developing a superior operation. Demonstrating how-to concepts and tools, the text delivers information on achieving excellence by balancing four competitive priorities: quality, cost, timeliness, and flexibility. It bridges the gap between the perspectives of clinicians and administrators to provide a common platform and framework for building a competitive advantage. Not only does the text equip students with the capability to adapt to change, but promotes the ability to anticipate change--change that will surely occur as health care continues to undergo vast and rapid evolution.