Complex policy issues cannot be solved by government alone. Delivering high-quality public services at the least cost and achieving shared public policy goals requires innovative approaches and greater involvement of citizens. This book is a valuable source of information on government performance in fostering open and inclusive policy making in 25 countries. It offers rich insights into current practice through 14 in-depth country case studies and 18 opinion pieces from leading civil society and government practitioners. It includes 10 guiding principles to support open and inclusive policy making and service delivery in practice.
Acknowledgements Executive Summary PART I. FOCUS ON CITIZENS: PUBLIC ENGAGEMENT FOR BETTER POLICY AND SERVICES Chapter 1. Why Invest in Open and Inclusive Policy Making?
Chapter 2. Open Policy Making: Work in Progress Chapter 3. Inclusive Policy Making: The Next Step Chapter 4. Evaluation Improves Performance Chapter 5. Leveraging New Technologies and the Participative Web Chapter 6. Principles to Support Practice PART II. CASE STUDIES IN CITIZEN ENGAGEMENT -Introduction Regional and Urban Development Chapter 7. Building Future Scenarios for Regional Development in Northeast England, United Kindom Chapter 8. Public Engagement to Achieve Self-Sufficiency in New Brunswick, Canada Chapter 9. Public Involvement in Urban Renewal in Trondheim, Norway Chapter 10. Improving Quality of Life in Distressed Urban Areas in Bremen, Germany Chapter 11. Building on a Participatory Community Summit in Port Phillip, Australia Local Participatory Budgeting Chapter 12. Participatory Budgeting in Canakkale, Turkey Chapter 13. Participatory Budgeting in Buk-gu Korea National Level Participatory Programmes Chapter 14. The Citizen Participation Policy Programme, Finland Chapter 15. The Environment Roundtable, France Chapter 16. The Forest Dialogue, Austria Chapter 17. Standardised Surveys on Voter Behaviour, Switzerland Building Capacity and Tools for Engagement Chapter 18. The Online Participation Project, New Zealand Chapter 19. Developing Professional Standards for Citizen Engagement, The Netherlands Chapter 20. Building Government's Capacity to Engage Citizens, United Kingdom PART III. PRACTITIONERS' PERSPECTIVES: WHY NOW, HOW, AND WHAT NEXT?
Why Now? The Case for Citizen Involvement Chapter 21. Why Should Governments Engage Citizens in Service Delivery and Policy Making?
Chapter 22. Public Engagement is a Must in a Multi-Stakeholder World Chapter 23. Calling All Politicians: Take Your Citizens Seriously or Be Marginalised Chapter 24. And the Winner Is Trust and Credibility How? Engaging the Public Effectively Chapter 25. Participate, but Do so Pragmatically Chapter 26. The Next Challenge for Citizen Engagement Chapter 27. Internal Communication: the Problem and the Solution Chapter 28. Leveraging Technology to Engage Young People Chapter 29. The Privacy Implications of Public Engagement Where? How Context Shapes Practices Chapter 30. Social Partnership in Ireland: A Problem-Solving Process Chapter 31. The Right to Know in Mexico: The Challenge of Dissemination Chapter 32. Participation at the Municipal Level in Italy: The Case of Bologna Chapter 33. People's Participation in Korea: Formality or Reality Which? Exchanging Experience and Perspectives Chapter 34. Building Citizen-Centred Policies and Services: A Global Snapshot Chapter 35. Democratic Innovations: Open Space Event Chapter 36. Are You Listening? Youth Voices in Public Policy What Next? Shaping the Future Today Chapter 37. The Future of Open and Inclusive Policy Making Chapter 38. Globalised Democracy Annex A. Legislation and Policy Measures for Open Government Annex B. Oversight Institutions for Open Government Annex C. Member of the OECD Steering Group on Open and Inclusive Policy Making (2007-2008) Annex D. Civil Society Respondents to the 2007 OECD "Questionnaire for Civil Society Organisations on Open and Inclusive Policy Making" Annex E. Glossary