Understanding behaviour is vital when working with people. The main way people judge others is by observing their behaviour. And the behaviour that tends to provoke most interest is problem behaviour.
Understanding what could be causing this behaviour helps considerably when having to cope with it.
This book sheds light on why people may behave as they do, and examines many of the fascinating factors that govern behaviour. It aims to provide an insight into others’ behaviour, and possibly even your own.
‘Knowing more about the origins of behaviour allows you to understand that when people are not behaving like themselves there is probably a very good reason, and that when they do not behave like you, they are simply behaving like themselves.’