Social media is a great tool, and the marketplace demands your involvement. But business owners have three problems with social media. They don’t know where to get started, how to get started, or what to do with this incredibly powerful, free tool. Friends, Followers and Customer Evangelists solves all three problems. It starts by explaining where to start, then gives illustrated, step-by-step instructions for getting started and then goes on to show you what to do with social media. Friends, Followers and Customer Evangelists is written to guide the novice and be of service to professionals. Anyone new to social media will find all the information they need to get started. At the same time, social media professionals will find the reference and technical information they need to serve their clients well. There is even a specific chapter, and an appendix, dedicated to video and the impact it is having on today’s marketing. This information is constantly being added to as part of the membership site developed to support friends, followers and Customer Evangelists. Currently in development, www.TheConradHall.com is on track to launch in late April 2010. Steven Burda, MBA (LinkedIn Super Networker) says "Anyone nowadays who is going to be using social media, and the Golden Trio, must read this book. It gives outstanding, easy to understand, easy to read, easy to follow and act upon advice - all the things about social media and specifically the Golden Trio. A very good, very useful book."