This book provides a detailed account of the global hotel industry with a focus on managerial work and people management. A comprehensive understanding of the managers'' work from a people management perspective is essential to the success of hotel operations; however, this is an area that has been under-researched.
Based on existing literature and extensive research carried out by the authors over fifteen years, the book explores the different aspects of managerial work in global hotel industry settings and covers topics such as general management, leadership, education and training, skills and competencies, crisis management, and managing diversity. The book’s findings suggest that hotel managers should adopt a people-centric management and leadership style while at the same time maintaining operational efficiency.
A unique book in terms of scale and depth, it offers useful insights into both theoretical and practical perspectives.