Sobre o livro
This classic book has always been relied upon for its readable and not overly technical treatment of the subject matter. The book is one of the most trusted resources for comprehensive coverage of quality control principles and techniques. It provides a systems view of quality by integrating the managerial, statistical, technological, and behavioral concepts to all areas contributing to quality. Earlier editions were co-authored by J. M. Juran, Chairman Emeritus of the renowned Juran Institute.